Department: Sales

Status: Permanent, Full-time

Schedule: Monday to Sunday (variable)

Workplace: Montreal - Outlet - Acadie Blvd.

Immediate supervisor: Outlet Manager

Join the Céragrès Team

Do you want to be part of a dynamic team in the design and architecture industry? Are you passionate about sales? Our Outlet offers an environment with various challenges, including sales, customer service, and some manual tasks. We are looking for an enthusiastic and passionate Sales Advisor to join our team.

Tasks and Responsibilities

The Sales Advisor is responsible for guiding customers through the process of purchasing ceramic tiles, plumbing accessories, countertops, and installation products. They also prepare customer orders according to company procedures, ensuring a high level of customer service. This position involves communication with customers and internal teams.

• Greet customers in-store and follow a checklist to verify if the client is assigned to a colleague, part of the professional program, or associated with commercial projects.
• Answer incoming calls and emails.
• Assist customers in designing their layout based on their needs and budget, advising on various products (tiles, countertops, fine plumbing, and installation products).
• Participate in product training sessions provided by suppliers, designers, and Céragrès, as well as any other training aimed at improving responsibilities and business processes.
• Prepare quotes (estimates) and orders for customers from the computerized system within the required timelines.
• Maintain a clean and organized showroom.
• Manage orders from start to finish in the ERP system: create orders, check stock, plan deliveries, and issue invoices.
• Work as part of a team, assist colleagues, and foster a collaborative spirit to better serve the customer.
• Handle monetary transactions during a sale.
• Modify orders if necessary.

Benefits

• Dental Insurance
• Vision Insurance
• Paid Time Off
• Paid Holidays
• On-site Parking

Experience

• Retail sales experience
• Customer service experience
• Strong interest in sales
• Interest in design
• Interpersonal skills
• Versatility and sense of responsibility
• French (required)
• English (preferred)

*Please note that the use of masculine pronouns is for simplification purposes only.